Refund and Cancellation Policy

Last updated 9 November 2026

Short version: if you subscribe without a free first report and your first report finds under $300 a month of spend with zero qualified leads, or your exports can't produce a report, we refund your first month. If your first report was provided at no charge after a free check, you pay nothing unless you keep it. You can cancel anytime.

1. Our promise

If you subscribe without a free first report and your first report finds less than $300 a month of spend with zero qualified leads, we refund your first month in full.

The refund applies once per company, on its first paid report.

If anyone at your company had a first full report at no charge after a free check, this promise doesn't apply to your company's subscriptions: you saw the result before paying.

How the number is calculated

• Cost per qualified lead = 90-day spend in the campaigns your leads were matched to ÷ leads from those campaigns that your sales team marked qualified.
• A keyword counts as a pause when it spent more than 2× that cost per qualified lead in the 90 days and brought zero qualified leads and no recent leads still open.
• A search counts as a block when a phrase of 1 to 3 words spent more than 3× that cost per qualified lead across its search terms in the 90 days and brought zero qualified leads and no recent open leads. Spend already counted under a paused keyword isn't counted again.
• Waste per month = spend on paused keywords plus spend on blocked searches, over the period your export covers, scaled to an average month (× 30.42 ÷ the number of days). Exports should cover the last 90 days. Your report shows the two parts on separate lines.
• We use the total as shown in your report, in whole dollars.
• Keywords marked "watch" or "lower the bid", and searches labelled "Likely junk (estimate)", are not counted.
• If your account has no qualified leads at all, there is no baseline. Your report becomes a tracking report, and the refund applies.

How to claim

Email hello@pipeyield.com within 14 days of receiving your first report. No forms, and no need to argue: the figure is printed in your report. You keep the report.

2. Other refunds

• Your data can't produce a report: if your exports can't be matched to keywords or campaigns, or your sales team doesn't mark leads qualified or rejected, we refund your first month in full.
• We couldn't deliver: if we don't deliver your first report within 7 days of a complete upload for reasons on our side, we refund your first month.
• Charged in error: duplicate or mistaken charges are refunded in full.
• Service ended by us: if we stop the service, we refund any prepaid, unused period.

3. Cancellation

Cancel anytime from your billing portal or by emailing hello@pipeyield.com. Cancelling stops the next monthly renewal. You keep access until the end of the month you've paid for. Apart from the cases above, we don't refund partial months.

4. How refunds are paid

Payments are handled by Dodo Payments, our merchant of record, so refunds go back to your original payment method through Dodo Payments. They usually appear within 5–10 business days, depending on your bank.